Frequently asked questions

Frills and Froth frequently asked questions

Covid-19 update

Due to the current global crisis, Please allow extra time for your parcel to arrive, all countries are currently experiencing postal delays. 

 

Where in the world are we?
We are lucky enough to be based in a little village. just outside the town of Boston UK, in the heart of Lincolnshire.. A little fact for you! Did you know the pilgrim fathers sailed to America from Boston? That is why lots of city names in America are the same as what we have here in Lincolnshire!
Do you have a bricks and mortar shop?
No, sorry we are only online. We do try and take our fabric to lots of shows. Check here for details of where we will be next.



How do you sell your quilting fabric?

We sell our fabric by the half metre and metre lengths. We also sell fabric in fat quarter bundles. fabric strips, precut hexies and more.

Do you sell your fabric by the yard?

Being based in the Uk we only sell our fabric in metric measures IE metres and centre metres. 

 

What is a fat quarter?
A fat quarter is a quarter piece of fabric as you cut it off the bolt, imagine drawing a cross through a metre length of fabric, each one of those spaces is a fat quarter.  
For a quick glance guide see below
Quick reference guide of frequently used fabric sizes, half metre, fat quarter, quilting strips, 5 and 10 inch squares

What payments do we accept?
We accept card payments through our secure payment checkout. 
Payment methods we accept:
American Express, Visa, MasterCard, Maestro, PayPal and ShopifyPay.
We do not accept payment by cheque, postal orders or take orders over the phone or via E mail.
How quickly do we post?
I do try and post your order out as quickly as possible, no one wants to wait for their beautiful order to arrive! Orders will be processed and dispatched within two working days. Working days are Monday to Friday. Excluding UK bank holidays. 
Who do we post to?
We post to the UK and the following International destinations. 
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Australia, New Zealand, Switzerland, United 
How is postage calculated?

UK

 
 ORDER VALUE (£GBP) P&P PRICE POSTAL SERVICE
up to and including £40 £2.70 Royal Mail first class signed for
over £40.01 FREE signed for courier

International delivery

We post to the following to the following International destinations. 
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Australia, New Zealand, Switzerland, United States 
 ORDER VALUE (£GBP) P&P PRICE POSTAL SERVICE
up to and including £40 £15 sent via tracked courier
£40.01 to £100 £20 sent via tracked courier
£100.01 to £150 £26 sent via tracked courier
£150.01 to £200 £30 sent via tracked courier
For international orders over £200 please contact us.
Customs and import duties are charged in country of receipt. Frills and froth have no control over these charges. Custom and import duty policies vary from country to country. Frills and Froth advise you to find out what they might be before you place your order.
 
Can I cancel my order?
You may cancel your order up to the point of your order being dispatched by contacting us here.You may return your unwanted order see 'Returns & Refunds' for more information.